medCrowd requires JavaScript - please enable JavaScript in your browser if you wish to use medCrowd.

Privacy Policy

Last updated: 7th August 2017

  1. About us and this Privacy Policy

    medCrowd is controlled and operated by medDigital Limited ("medDigital", "we", "us", "our"). We are a company registered in England and Wales with the company registration number 06453053. Our registered office is 22 Upper Ground, London, SE1 9PD.

    This Privacy Policy explains what personally identifiable information is collected and recorded about you during your visit to medCrowd and what we do with that information. Please read this Privacy Policy carefully because by using medCrowd you are deemed to have consented to this Privacy Policy.

    Please also see our Terms of Use which govern your access to and use of medCrowd.

  2. Cookies

    "Cookies" are small amounts of information that are placed on your device. We do not use cookies to collect or distribute personally identifiable information.

    There are two types of cookie you may encounter when using medCrowd:

    • First party cookies: these are our own cookies which we have set.
    • Third party cookies: these are cookies set by other companies whose services we have engaged.

    First party cookies:

    Name Purpose Typical Content Expires
    medCrowd A session identifier to keep track of your session. The cookie does not store any personally identifying information. A sequence of random alphanumeric characters When you close your browser or after 1 hour of inactivity
    XSRF-TOKEN A mechanism to protect medCrowd and members from cross-site request forgery. The cookie does not store any personally identifying information. A sequence of random alphanumeric characters After 1 hour of inactivity
    dismissBrowserWarning A means for you to dismiss the "Please ensure you are using the latest version of a supported browser" warning message, should you see it. The cookie does not store any personally identifying information. A sequence of random alphanumeric characters Never
    dismissAppReminder A means for you to dismiss the "Get the App" popup message, should you see it. The cookie does not store any personally identifying information. A sequence of random alphanumeric characters Never

    Third party cookies:

    Provider Name Purpose Policy
    Clicky PHPSESSID
    We use Clicky to collect anonymous aggregate information about how visitors find and use medCrowd. We use this information to help us improve medCrowd. These cookies do not store any personally identifying information. Clicky Terms of Use
    UserVoice _session_id
    We use UserVoice as an optional method for you to give feedback and to request support. If you provide feedback within medCrowd or send an email to, it is sent to UserVoice where we process it. UserVoice complies with the EU-US Privacy Shield Framework. These cookies do not store any personal identifying information. UserVoice PII & Cookies
    Pusher _ga
    We use Pusher infrastructure to send a signal to your device when new content is created that may impact what you are currently seeing in medCrowd. This allows your device to request that content and update the user interface without you having to manually reload. We do not send your identity or any content to Pusher. These cookies do not store any personal identifying information. Pusher Privacy

    If you wish to restrict or block the cookies which are set by medCrowd, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

    By continuing to use medCrowd, you agree to our use of cookies. Please note that if your browser is configured to reject all cookies, or if you block or refuse to accept cookies, or delete cookies between visits to medCrowd, you may be unable to access and/or use certain features and/or functions of medCrowd. To find out more about cookies visit

  3. The information we collect

    We may collect, store or accumulate certain non-personally identifiable information such as information regarding how visitors found medCrowd, which of our pages are most popular, and general administration.

    We collect personally identifiable information from persons who register to be medCrowd members ("Members").

    The type of information that we collect from you if you choose to register as a Member may include: your name, your professional number (such as your DEA number if you are a US licensed physician or your GMC registration number if you are a UK registered doctor), career grade, specialism(s), date of birth, email address, postal address, telephone number, gender and details about how you access and use medCrowd. We may also record additional information that you provide to us as a result of your use of medCrowd. This includes, for example, information provided in the context of membership registration, email enquiries and the provision of services.

    You may be given the opportunity to submit information about other people for the purposes of, for example, sharing medical expertise. You must obtain permission from such other people before you submit their information to us.

    You must respect patients' confidentiality and comply at all times with all applicable laws as well as the regulations and guidance governing your healthcare profession in the country where you are located (for example, for UK-based users there is specific guidance from the GMC on this issue). Insofar as you do wish to use a patient's personal circumstances within any context on medCrowd, you must either: (a) ensure that there is no way that the patient could possibly be identified from the details that you have provided; or (b) you must have clear and unambiguous authority to disclose those details;

  4. Children

    In order to become a Member, you must be over 18 years old and be registered with us in accordance with the Terms of Use. Accordingly, we do not knowingly collect any personally identifiable information from anyone under 18 years old. If we learn that a Member is under 18 years old, we will terminate that membership and delete any personally identifiable information that we have collected about that individual.

  5. Why and how we collect and process your information

    We collect and process information so we are able to:

    1. recognise you as a Member (if you register as a Member) and to provide you with the services or products you request;
    2. inform you about, and allow you to participate in, activities on medCrowd;
    3. manage our relationship with you and to inform you of changes made to medCrowd;
    4. send you updates (such as when certain activities, like conversation updates, happen), newsletters, marketing materials and other information that may be of interest to you. For example, depending on your email notification settings, we may send you monthly updates that include topics you may like. You can decide to stop getting these updates by updating your account settings (or through other settings we may provide);
    5. to keep a record of your activity as a resource for other medCrowd members to search, including amongst other things, your conversations, any contributions you make, and/or answers you provide;
    6. to develop an online user profile of you;
    7. respond to any comments or questions you may have (including keeping a copy of email correspondence); and
    8. collect, store or accumulate certain non-personally identifiable information such as information regarding how visitors found medCrowd, which of our pages are most popular, and general administration.

  6. Usage data

    When you use medCrowd, we collect limited, anonymous data. Our servers will record IP address of the computer you are using along with information about your browser and operating environment, date and time, the page you accessed, and any referring page. In addition, we analyse access patterns in various ways, including using a service called Google Analytics. We use this information to generate statistics, analyse navigational patterns and measure activity so we can improve medCrowd.

  7. Who we disclose your information to

    We may use third parties to perform functions such as hosting or payment processing on our behalf. Such third parties may be provided with access to your information if needed to perform their specific functions, but may not use such information for any other purpose.

    We may also disclose your information to third parties where necessary to comply with applicable laws and regulations, where there is a complaint relating your use of the medCrowd and/or for the purposes of obtaining professional advice (for example, legal advice).

    We may sell, share or otherwise transfer information about visitors to medCrowd in an anonymous or aggregate form with third parties including advertisers, business partners, and sponsors, for the purposes of, without limitation, understanding customer trends and patterns and managing and improving our business relationships.

    It is possible that medDigital could merge with or be acquired by another business or that the operation of medCrowd will be transferred or sub-contracted to another legal entity. To the extent legally permissible, we may share with, or otherwise transfer your information to, the resulting legal entity.

    By accessing medCrowd you agree that should medDigital deem it necessary, either for technical reasons or because of a change in the control of the business, we may transfer your data outside of your country of residence, including to countries that may not provide as much protection for personally identifiable information as the member states of the European Union.

  8. Publicly available information

    medCrowd offers a variety of means by which Members may write comments, express their opinions and take part in chat rooms, message boards, video conferences, newsgroups, etc. Such services are accessible by third parties (including other Members) and we cannot be responsible for other parties' use of the information which you make available to such third parties. Please see our Terms of Use for additional information on the rights associated with information you may submit through these services.

  9. Links, advertisers and sponsors

    medCrowd may contain links to websites. Please be aware that we are not responsible for, and have no control over, the privacy practices of other websites. Please refer to their own privacy policies for more information.

    In addition, we may sometimes provide content on medCrowd that is sponsored by, or co-branded with, third parties (for example, surveys). Depending on the circumstances, your participation in any such sponsored and/or co-branded activities may involve you volunteering your personal information to the relevant third party. We are not responsible for the collection and/or use of your personal information by any such third parties.

  10. Security

    We have taken appropriate technical and organisational measures to protect the personal information that we collect against unauthorised or unlawful processing as well as against accidental loss, destruction or damage.

    We will continue to maintain and improve these measures over time in line with legal and technological developments. Please note, however, that no data transmission over the internet can be guaranteed as totally secure.

  11. Storage

    The information that you submit to medCrowd is stored on servers in a secure location in the United Kingdom. Your information will not be stored for longer than is necessary for the purposes set out in this Privacy Policy.

  12. Your rights

    If you would like to access the personally identifiable information we have collected about you via medCrowd, or if you would like to cancel, correct or update your information, you may email us at To protect your privacy and security we will take reasonable steps to verify your identity before granting access or making any such updates, corrections or deletions. We may also charge a small fee for this service.

    Please note that Members are able to amend their medCrowd profiles at any time.

  13. Changes to our Privacy Policy

    If we decide to change this Privacy Policy, we will post the revised policy here. Where the changes are significant, we may also choose to email all Members with the new details.

  14. How to contact us

    If you have any questions or comments about this Privacy Policy please feel free to contact us by email at or by post to The Privacy Officer, medDigital Limited, 22 Upper Ground, London, SE1 9PD, United Kingdom.