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Conversations

Conversations replace insecure social networking and messaging apps, giving you the latest messaging and chat technologies combined with cutting-edge security and encryption techniques to ensure that all data is transmitted and stored securely and compliantly.

How do I...

Conversations

Start a Conversation

There are two ways to start a Conversation:

  • login to medCrowd
  • use the add conversation button at the top-right of any page,
    or
  • from your logged-in homepage, find the Conversations bar on the left and click on its add icon
    click the medCrowd logo on any page to get to your homepage

NB: You can tag SNOMED concepts in your conversation description.

NEXT STEPS:

Invite Others to a Conversation

Until you invite others, no one can see your Conversation. To invite others:

  • navigate to your conversation
  • click on the settings icon
  • click the arrow in the Invite others to this conversation: form, to reveal a list of teams and contacts you may invite
    or
  • start typing the email address of the person you wish to invite
  • click 'Save'

Remove Others from a Conversation

To remove others from a conversation:

  • navigate to your conversation
  • click on the settings icon
  • click on the small x to the right of the team or invidual you want to remove from the conversation
  • click 'Save'

Edit a Conversation

You can edit any conversation you started.

  • navigate to your conversation
  • click on the settings icon
  • change the title, description or optional ID of your conversation
  • click 'Save'
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respond to a Conversation

You can respond to any conversation that you're invited to.

  • navigate to the conversation
  • find the form field that reads, 'Type your response here'
  • enter any text you wish to
  • hit ENTER on your keyboard to save your response
NB: You cannot edit or delete a response.
NEXT STEPS:

Tag SNOMED Concepts in a Conversation

You can tag SNOMED concepts in conversation descriptions (owners) or responses (any participant).

  • navigate to (or start) a conversation
  • if you start a conversation you can tag SNOMED concepts in its description:
    • click on the settings icon for an existing conversation,
      or click on the description form field of a new conversation
    • ensure the SNOMED reference set you want to use is selected from the dropdown list immediately below the form field
    • enter any text you wish to in the conversation description field, tagging the SNOMED concept you wish to use by adding an # symbol followed by part or all of the SNOMED keyword, e.g.
      #infection
    • a drop-down list containing SNOMED concepts relating to what you typed will appear
    • choose the correct match from the dropdown list of concepts that appears
      NB: this dropdown list can be scrolled
    • hit ENTER on your keyboard to save your response

  • or,
    any participant in the conversation can tag SNOMED concepts in a conversation response:
    • find the form field that reads, 'Type your response here'
    • ensure the SNOMED reference set you want to use is selected from the dropdown list immediately below the form field
    • enter any text you wish to in the response field, tagging the SNOMED concept you wish to use by adding an # symbol followed by part or all of the SNOMED keyword, e.g.
      #infection
    • a drop-down list containing SNOMED concepts relating to what you typed will appear
    • choose the correct match for your response from the dropdown list of concepts that appears
      NB: this dropdown list can be scrolled
    • hit ENTER on your keyboard to save your response
NB: click on a SNOMED concept in a response to see more information and related SNOMED data.
NEXT STEPS:

Mention Other Users in a Conversation response

Mention users you're connected to in your response

  • navigate to your conversation
  • find the form field that reads, 'Type your response here'
  • enter any text you wish to, along with an @ symbol followed by your contact's name e.g.
    @jane smith
  • hit ENTER on your keyboard to save your response
  • your contact will receive a notification letting them know they've been tagged
NEXT STEPS:

Use Font Styles in Conversation responses

You can use font styling in your conversation responses.

  • navigate to your conversation
  • find the form field that reads, 'Type your response here'
  • enter any text you wish to, using the following symbols to enhance your text:
    • surround words with a _ to make words italic e.g.
      _italicise_
    • surround words with a * to make them bold e.g.
      *bold*
    • surround words with a ` to use a monospaced font e.g.
      `monospace`
    • press Shift and Enter for a new line
  • hit ENTER on your keyboard to save your response
NB: You cannot edit or delete a response.
NEXT STEPS:

Add Attachments to Conversation responses

You can add attachments to your responses. Your attachment will be clickable in your response. Clicking it will reveal a thumbnail and give the opportunity to View or Download the file.

  • navigate to your conversation
  • find the form field that reads, 'Type your response here'
  • click the add icon to the left of the response field
  • click 'Upload file' and select the file you wish to attach from your computer
  • if you want to, you can add edit the filename that will appear to other users, and add any response text you wish to accompany this file
  • click UPLOAD to save your response and attachment
NB: You cannot edit or delete a response.
NEXT STEPS:

View or Download a PDF of your Conversation

If you started a conversation, you can view or download it in PDF format.

  • navigate to your conversation
  • click the PDF icon next to the conversation title
  • choose whether to view the PDF in your browser, or to download it

Delete a Conversation

Your conversation will be permanently removed from view when you Delete it. Nobody will be able to see it.

  • navigate to your conversation
  • click on the settings icon
  • click DELETE CONVERSATION and then, if you are sure, confirm by clicking YES - DELETE
NB: You cannot restore a deleted conversation.

Teams

Start a Team

  • from your logged-in homepage, find the My Teams bar on the left and click on its add icon
    click the medCrowd logo on any page to get to your homepage
  • give your team a name that will be meaningful to any members you invite
  • click Create
NEXT STEPS:

Invite Members to a Team

  • from your logged-in homepage, find the My Teams bar on the left
    click the medCrowd logo on any page to get to your homepage
  • click the settings icon next to the name of the team you want to invite someone to
  • enter the email address of the person you want to invite
  • click Invite
    Think the person you invited forgot the invitiation?
    You can send a reminder from the Team page
NEXT STEPS:

Make a Team Member an Administrator

  • from your logged-in homepage, find the My Teams bar on the left
    click the medCrowd logo on any page to get to your homepage
  • click the settings icon next to the name of the team you want to add an Admin to
  • find the person you want to grant Admin privileges to in the Members List
  • tick the check-box in the Administrator column of their row

Remove a Team Member

  • from your logged-in homepage, find the My Teams bar on the left
    click the medCrowd logo on any page to get to your homepage
  • click the settings icon next to the name of the team you want to remove a member from
  • find the person you want to remove in the Members List
  • click the red Remove button in their row

Remove Administator Privileges from a Team Member

  • from your logged-in homepage, find the My Teams bar on the left
    click the medCrowd logo on any page to get to your homepage
  • click the settings icon next to the name of the team you want to remove an Administrator from
  • find the person you want to remove Admin privileges from in the Members List
  • untick the box in the Administrator column of their row
NB: Teams must have at least one Administrator, and Administrators cannot revoke their own Admin privileges.

Leave a Team

Contact your team's administrator and ask to be removed from the team.

  • to find out who a team's administrators are
  • from your logged-in homepage, find the My Teams bar on the left
    click the medCrowd logo on any page to get to your homepage
  • click the settings icon next to the name of the team you want to leave
  • see which members have an admin icon next to their names in the Member List
NB: Even team administratrors can't remove their own access to a Team. Another Admin must do this for them.

Change the Name or Description of a Team

  • from your logged-in homepage, find the My Teams bar on the left
    click the medCrowd logo on any page to get to your homepage
  • click the settings icon next to the name of the team you want to edit
  • click on the settings icon
    towards the top right of the screen
  • make any changes to the title or description, then click Save

Delete a Team

  • from your logged-in homepage, find the My Teams bar on the left
    click the medCrowd logo on any page to get to your homepage
  • click the settings icon next to the name of the team you want to delete
  • click on the settings icon
    towards the top right of the screen
  • click Delete Team
  • confirm your choice by clicking Yes - Delete
NB: You cannot restore a deleted team.

Profile & Settings

Get Verified

Verification lets other users know that your professional status has been confirmed. You can be verified by sending a copy of your professional registration certificate that proves your professional standing to support@medCrowd.com.

Change Your Password

  • Logged in?
    Click the arrow next to your name in the header navigation
  • Click Settings
  • Choose 'Password'
  • Fill in the form and click Save; or

  • Logged out?
    Click Login and then follow the 'Forgot your password?' link
  • use the form to send a Password Reset email to the email account you are registered to medCrowd with
  • click the Reset Password link in the email,
  • Fill in the form and click Reset my password now

Change or Add Email Addresses

You can have one or more email addresses associated with your medCrowd account.

  • login to medCrowd
  • click the arrow next to your name in the header navigation
  • click Settings
  • choose 'Email Addresses'
  • edit your email address setttings for current email addresses; or
  • delete an email address by clicking Delete; or
  • use the form to add new email addresses

New email addresses will need to be verified. Check your email account for a mail from medCrowd and click Verify Now.

Change Your Profile

The information in your profile will be displayed to any medCrowd members who click your name e.g. when you've left a respond to a conversation.

  • login to medCrowd
  • click the arrow next to your name in the header navigation
  • click Profile
  • use the form to edit your info as desired
  • click Save

Delete Your Account

We're sorry you are considering deleting your account. If you're certain you want to delete:

  • login to medCrowd
  • click the arrow next to your name in the header navigation
  • click Settings
  • choose 'Delete Account'
  • read the advice on what account deletion entails
  • if you wish to proceed, click 'I understand - please delete my account' to confirm

Users & Connections

See Who a User Is

User Profiles and Verification let you know who another user is.

  • User profiles
    Click on a user's name or photo anywhere in the site to see a profile showing their name, country, primary speciality and experience level.
  • Verified
    Verified users have supplied documentary evidence. You can be confident that they have the skills and expertise you need.

Connect with Another User

Connections make it easier to start conversations with others.

  • Connecting:
    click the user's picture or name, and then - in the mini-bio or profile page,
  • click the Connect button
  • when the other user accepts your connection request, you will be connected
  • Seeing your connections:
    login to medCrowd
  • click the arrow next to your name in the header navigation
  • click Connections

Disconnect from Another User

  • login to medCrowd
  • click the arrow next to your name in the header navigation
  • click Connections
  • click Disconnect for any user you no longer wish to be Connected to

Disconnection is instant.

Alerts & Notifications

Set Your Alerts Preferences

  • navigate to your conversation
  • click on the settings icon
  • use the toggle buttons to switch the Desktop, Email and Mobile notifications on or off

Your alerts preferences are saved automatically.

Set Your Alerts Email

  • login to medCrowd
  • click the arrow next to your name in the header navigation
  • click Settings
  • choose 'Email Addresses'
  • find the email address you want notifications delivered to and click Make Primary in its row

Your alerts preferences are saved automatically.

NEXT STEPS:

Misc.

How medCrowd Verifies Users

We offer a discretionary verification process for our Members, to let other members know someone is an accredited medical practitioner in their country of practice.

  • the professional registation certificate proving a member is a medical practitioner can be reviewed by medDigital staff

We hold the evidence supporting Members' verification, and reserve the right (but not the obligation) to revoke a Member's verified status at any time.

By verifying a Member, we do not recommend or endorse in any way the Member's authority or activity. Any use of this information will be at your own risk and will be subject to the disclaimers and limitations on liability set out in the Terms of Use.

Getting Invited to Test the App

Dedicated mobile apps are in development for iOS, Android and Windows. So get in touch to join our mobile app testers.

Supported Browsers

medCrowd is built for the latest device and desktop browsers - with JavaScript enabled. For best results, use one of the browsers listed below and update your browser to its latest version.

MOBILE
  • ANDROID AND IOS
    • Chrome
    • Firefox
  • ANDROID ONLY
    • Android v5.0+
  • IOS ONLY
    • Safari
  • WINDOWS 10 MOBILE
    • Edge
DESKTOP
  • WINDOWS AND MAC
    • Chrome 12+
    • Firefox 16+
    • Opera 15+
  • MAC ONLY
    • Safari 6+
  • WINDOWS ONLY
    • Edge
    • Internet Explorer 10+

medCrowd may work in other or older browsers, but you could see limited functionality and impaired styling.

If you are using one of the above browsers with JavaScript enabled and medCrowd fails to work, you have found a bug. Please report bugs to support@medcrowd.com.